Privacy Policy – Rentmaster.lk

Rentmaster.lk (“we”, “our”, or “us”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your personal data when you visit our website, use our services, or rent equipment from us.

By using Rentmaster.lk, you agree to the terms outlined in this Privacy Policy.

1. Data Collection

1.1 Personal Information

We collect personal data that you voluntarily provide when registering, renting equipment, or contacting us, including:

  • Identification Details: Full name, contact number, email address, and government-issued ID (e.g., NIC, Passport).

  • Address Verification: One of the following documents may be requested:

    • Utility Bill

    • Rental Agreement

    • Passport

    • If none available, a cancelled cheque leaf may be used as alternative proof.

  • Business Verification (if applicable):

    • Business Registration Certificate

    • VAT or BRN documentation

  • Account Information: Username, preferences, and communication history.

  • Payment Details: Payment method, billing address, and transaction records (Note: we do not store your card details).

  • Rental History: Equipment rented, usage duration, and feedback history.

  • Location Information: Address for delivery and contact.

1.2 Automatic Data Collection

We may also collect certain technical data when you access our website:

  • Device Information: IP address, browser type, operating system.

  • Usage Patterns: Pages visited, session time, interactions.

  • Cookies: To enhance user experience, preferences, and analytics (See Section 6).

2. Use of Personal Data

We use the data we collect for the following purposes:

  • Service Fulfillment: To manage bookings, process payments, and deliver equipment.

  • Verification: To confirm your identity and ensure secure transactions.

  • Account Management: For registration, login, and rental history.

  • Customer Support: To resolve queries, service issues, and process returns.

  • Marketing (optional): To send updates, promotions, and newsletters.

  • Service Improvement: For feedback analysis, usage tracking, and feature optimization.

3. Sharing of Data

We may share your information with third parties under specific conditions:

  • Service Providers: Such as courier companies, payment gateways, and customer support tools.

  • Legal Obligations: When required by law, regulation, or court order.

  • Business Events: In case of a company merger, sale, or acquisition.

  • With Your Consent: If you explicitly authorize sharing for any purpose.

4. Data Retention

We retain your personal information as long as necessary for business and legal purposes, including:

  • Service delivery and account management

  • Legal compliance and dispute resolution

Once no longer required, your data will be securely deleted or anonymized.

5. Data Security

We apply strict security measures to protect your data from unauthorized access or misuse:

  • SSL Encryption for sensitive data during transmission

  • Restricted Access to personal data by authorized staff only

  • Regular Security Audits to update and improve data protection mechanisms

6. Cookies & Tracking

We use cookies to:

  • Remember your preferences

  • Improve website navigation

  • Measure site performance and analytics

You can manage cookie settings via your browser at any time.

7. Third-Party Links

Our website may include links to external websites. Rentmaster.lk is not responsible for the content or privacy practices of these third-party sites. Please review their privacy policies before sharing personal data.

8. International Data Transfers

Your data may be transferred to and stored in data centers located outside Sri Lanka (e.g., cloud storage or payment processors). We ensure such transfers comply with applicable data protection laws and use secure protocols.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed. Changes will be posted on our website with an updated “Effective Date.” We encourage you to check this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

📧 Email: support@rentmaster.lk

📍 Address: