Damage & Repair Policy – Rentmaster.lk

This Damage & Repair Policy forms a part of the Rental Agreement between Rentmaster.lk (CreativeFx (Pvt) Ltd (the “Lessor”) and the customer (the “Lessee”). It outlines your responsibilities regarding care, use, and return of rented equipment, and the procedures in the event of damage, malfunction, or loss during the rental period.

1. General Responsibility

1.1 Lessee’s Responsibility

The Lessee is fully responsible for the equipment from the time of delivery until it is returned. Any damage, malfunction, loss, or theft resulting from misuse or negligence will be the Lessee’s responsibility.

1.2 Pre-Delivery Inspection

All equipment is tested and inspected by Rentmaster.lk before delivery. Upon receiving the equipment, the Lessee must inspect and report any visible issues immediately. If no report is made, it is assumed the equipment was received in good condition.

1.3 Accessories

The Lessee is equally responsible for all accessories, including lens caps, chargers, cables, bags, etc.

  • Minor damage or loss: The Lessee must pay for repairs or replacements.

  • Major damage or missing: Full replacement value will be charged based on market rates.

  • Unreported issues at delivery will be considered as accepted in working condition.

2. Damage During Rental

2.1 Immediate Notification

In case of any damage or malfunction, the Lessee must inform Rentmaster.lk immediately. Delayed reporting may increase liability.

2.2 Lessee’s Liability

  • Minor damage: Lessee pays repair cost + any downtime rental fees.

  • Major damage: Full repair cost + rental fees until equipment is fixed or replaced.

  • Irreparable damage or loss: Lessee pays full replacement value including shipping and taxes.

3. Repair Process

3.1 Evaluation

Rentmaster.lk will assess reported damage and provide a repair estimate. Only authorized service centers will be used.

3.2 Charges

All repair costs (parts, labor, shipping) must be paid by the Lessee. Rental fees continue during the repair period.

3.3 Timeline

Repair timelines depend on the damage and third-party availability. Rentmaster.lk will aim for quick turnaround, but delays do not affect the Lessee’s obligations.

4. Irreparable or Lost Equipment

4.1 Replacement Cost

If the equipment is deemed beyond repair, the Lessee must pay the full market replacement value, including all related charges.

4.2 Non-return

Failure to return the item (due to loss, theft, or other reasons) will result in a full charge for replacement. Non-payment may lead to legal action and account termination.

5. Insurance

5.1 Lessee Coverage

We recommend the Lessee arrange insurance for high-value equipment. Claims must be handled directly by the Lessee.

5.2 Rentmaster.lk’s Liability

Rentmaster.lk is not responsible for indirect damages such as missed shoots, profit loss, or data loss.

6. Excluded Damages

6.1 Normal Wear

The Lessee will not be held responsible for normal wear and tear. Such repairs are covered by Rentmaster.lk.

6.2 Force Majeure

Damage due to natural disasters, war, or unforeseen events is not the Lessee’s responsibility unless such damage could have been prevented.

7. Rental Extension Due to Repairs

If equipment is damaged during use, rental charges will continue until it is repaired or replaced. If alternate gear is needed during this time, it will be charged separately.

8. Return After Repair

8.1 Re-inspection

After repairs, Rentmaster.lk will arrange return of the item. The Lessee should inspect it upon receipt.

8.2 Report Any Issues

Any concerns must be reported within 24 hours of receiving the item. No complaints will be accepted afterward.

9. Dispute Resolution

9.1 Governing Law

This policy is governed by the laws of Sri Lanka. Any disputes will be subject to the jurisdiction of Sri Lankan courts.

9.2 Resolution

In case of disagreements, both parties agree to seek resolution through discussion first. If unresolved, disputes may proceed to mediation or legal action.

For further information or questions regarding this policy, please contact our customer support at [support@rentmaster.lk].